Refund and Return Policy

Last updated: May 21, 2024 5:28 PM

Overview

At Your Barn Door Guys, we strive to ensure your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the procedures and conditions for returning products and requesting refunds.

Returns

Eligibility for Returns

To be eligible for a return, your item must:

    • Be unused and in the same condition that you received it.
    • Be in the original packaging.
    • Include a receipt or proof of purchase.

Return Period

You have 30 calendar days from the date you received your item to request a return. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Process

  1. Contact Us: Before returning your product, please contact our customer service team at info@yourbarndoorguys.ca to initiate the return process and receive a Return Merchandise Authorization (RMA) number.
  2. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  3. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Refunds

Approval

After inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Non-Refundable Items

Several types of goods are exempt from being returned. Non-refundable items include:

  • Custom-made or personalized products.
  • Sale items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@yourbarndoorguys.ca and send your item to: 1650 Erbs Rd. St. Agatha, ON, N0B 2L0, Canada.

Shipping

Return Shipping Address

To return your product, you should mail your product to:

Your Barn Door Guys
1650 Erbs Rd. St. Agatha, ON, N0B 2L0, Canada

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost or Damaged Returns

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Your Barn Door Guys
Email: info@yourbarndoorguys.ca
Phone: +1 647-779-8306
Address: 1650 Erbs Rd. St. Agatha, ON, N0B 2L0, Canada

This policy ensures that both you and Your Barn Door Guys are clear on the terms of returns and refunds, making the process smooth and transparent.

Shopping Basket